Frequently Asked Questions​

The Soda Exchange program provides the ease and convenience of replacing your empty CO2 Soda Maker cylinders with freshly refilled CO2 cylinders delivered to your doorstep. You simply leave your empties where the delivery driver can easily see them, and he will exchange them. You don’t even have to be there when he delivers.

The Soda Exchange is a “delivery only” service. Our filling locations and offices are not designed for customer visits. It is far more efficient to deliver to our customers, than to tie up resources in offices and receptionists waiting for customers. We keep operating costs low and pass those savings directly on to you.

The Soda Exchange Free Delivery program applies to orders of three or more items in your cart. If you are only ordering one or two items, there is a small delivery fee of $5.00 applied to your order. We would encourage you to have three or more cylinders on hand to take advantage of the Free Delivery program

No, you do not have to be home. We ask you that you place your empties where the driver can clearly see them, or add notes to your order telling the driver where they will be.  A small basket at your door would be ideal.

We accept CO2 cylinders from all major brands of soda maker machines, and refill them for distribution in the Soda Exchange system. There are two types of cylinder valve connections: the Universal Screw type now used by a variety of brands, and the SodaStream™ Quick Connect cylinders favored by Sodastream™. The Quick Connects are typically labelled in pink or dark purple. All Soda Exchange cylinders are labelled with our distinctive labels, and the toppers indicate the type of cylinder: Blue for Universal and Pink for the Quick Connects.

Yes, if you own extra several cartridges, you will save money on delivery fees and never run out. You can order extra Soda Exchange cylinders directly from our website.

The Soda Exchange fills CO2 cylinders to factory settings and weights. A SodaStream™ full cylinder weight can vary from 1088 to 1175 grams. Soda Exchange cylinders are delivered at the upper end of the Soda Stream factory setting, usually closer to 1175 grams or more total weight. What matters is the actual weight of the CO2 content which is measured at 410 grams. Every cylinder is measured while filling to ensure you receive the exact specified content.

We have many customers in downtown condo and apartment settings. We usually call ahead or notify you by text as to when we are coming. We can meet you at the front door of an apartment building, but such deliveries need to be scheduled and coordinated to avoid wasting your, or the driver’s time.

In order to offer our services at the lowest possible cost and efficiency we provide two means of payment at the website checkout; E-transfers and credit card payments. We do not accept cash from delivery customers for security reasons. Our drivers do not make change and only deliver prepaid orders. 

Two likely possibilities:

1. Washers – If you have two washers inside the receptacle which receives the refill’s threaded valve, remove one. The additional depth of two washers prevents the valve’s plunger from being fully depressed.
2. Valve Plunger Type – Sodastream™ refills come with two types of valves. The difference is in the plunger – one has a flattened head about 1/4″ in diameter (on right in photo), the second has a much smaller plunger head about the same size as a tire’s valve. The first type requires  just a little bit more than “hand tight” to activate (one hand needed). The second type requires SIGNIFICANTLY more turning effort to activate (two hands needed).

You have to twist it further into place than you first might think. Make sure you don’t have the threads crossed. You can also disconnect the new canister and use a fingernail, or other hard object to manually depress the release to see if gas comes out.

We have filled over 4000 of these and this is a first. There is a rather thick neoprene washer in the machine that seals the cartridges to the unit. It sounds like this may be missing or have fallen out, and leaving the plunger to connect more deeply with the cartridge. That would cause it to trigger the cartridge to release the CO2. Since it is the same result with both cartridges, it leads me to believe that the washer is missing.

PS: customer found missing washer had fallen out.